Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd, DO NOT BUY FROM THESE PEOPLE!!!

Well I had to travel to Florida to enjoy a hot tub. Yes the one I purchased from Sunrans is still not working and it seems that there is no relief in sight. The saga goes on. This company is no longer trying to help with their defective part. They have stopped responding to emails and will not even address the issue. This is very sad that a company that will sell you a Hot tub, but will not service it. How would that make you feel?

The same part broke for the third time, the control module; the brain to the system. It is the panel you set all of the temperature and on/ off function. It makes the system go. Three times this part has failed to work. In only 14 months did this happen. Not 14 years…..

How could anyone want to purchase a Hot Tub from this company is beyond me.

Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd

This is the company.

Check them out, but do not buy from them, unless you want a problem on your hands

HOW BAD CAN SUNRANS GET???

How bad can customer service get? I think that this is the worse it can get. No response to customer inquiries is probably the bottom of the barrel. When things go wrong, we are taught to either correct them, or at least own up to them. I think that kind of childhood experience never happened with this company. I am speaking about the Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd. Yes this company makes Hot Tubs and Jacuzzi’s for the consumer. But we the customer, have to be awhere of what this company really is. They do not follow up when things go wrong, and they will go wrong. I am one of the many customers that cannot find a person to respond to their request. You buy a hot tub and spend a decent amount of cash on it and you expect it last more than 10 months. That’s what happened here. This hot tub has broken down twice in less than 14 months. It now sits idle for the past 9 months.
Just research the company and see how bad things really are.

Company Review: GUANGZHOU SANRANS SANITARY WARE CO,LTD

Review of the GUANGZHOU SANRANS SANITARY WARE CO,LTD I wanted to share with you a problem that keeps showing its self regarding this hot tub company. It seems that everywhere you turn; I keep hearing the same story about them. Poor, Poor, Poor customer service.

What does this say about a company?

Do they only care about profit and sales and not about the follow up an making the customer happy.

Please be aware of this if you are thinking about purchasing one of their hot tub. The story that is out there is that is has been broken more than it has been running. How can they stay in business? How can they keep selling a product that doesn’t work?  Keeps breaking down?

Please post any comments regarding this company to help prevent them from continuing these types of business practices.

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