Here is another site that doesn't like Sunrans

For a while I thought maybe I was the only one that was having issues with Sunrans Hot Tubs. But recently I was contacted by another in the UK. Check out their site.

http://sunrans-spas-scam-alert-class-action.blogspot.co.uk/

Sunrans Hot Tubs - A problem is on the Way!

If you own one of these Hot Tubs, you probably are just as upset as I am with this company. No customer service what so ever. Can get parts. They where are so fast, you should order a back up when you can even get the company to respond to your needs.
Anyway, i wanted to let everyone out there that there are replace parts for this brand of Hot Tub. I had to replace the entire controls, topside and under side brains. EVERYTHING!  but it wasn't that hard. I purchased a in.xm from Gecko. It was a plug and play underside control. Everything went in within 4 hours. We replaced every wire harness and even the heater. Didn't want that Sunrans piece of c@#% in the system.
What a difference it made. the new controls are easy to use, and if anything breaks, all you have to do is replace that piece and not the whole system.

There are others out there!!! I found others having the same problem that I am......

Wow, I went to my local Hot Tub retailer and asked about a replacement control for my Sunrans Hot Tub. I could not believe it when they told me that they had a replace set for my tub. Seems that this company has been selling defective hot tubs for a while and other people have had this very same trouble that I have.  I would never think that being 5000 miles away that I would run into others that say the same thing about this company. Defective parts!!! No Customer Service!!!! Do not Buy from them….

So I thought that I AM on the right track. Trying to let others know what this company is about and that if you were thinking of buying a hot tub or anything from them DON’T!!!!!!

Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd, DO NOT BUY FROM THESE PEOPLE!!!

Well I had to travel to Florida to enjoy a hot tub. Yes the one I purchased from Sunrans is still not working and it seems that there is no relief in sight. The saga goes on. This company is no longer trying to help with their defective part. They have stopped responding to emails and will not even address the issue. This is very sad that a company that will sell you a Hot tub, but will not service it. How would that make you feel?

The same part broke for the third time, the control module; the brain to the system. It is the panel you set all of the temperature and on/ off function. It makes the system go. Three times this part has failed to work. In only 14 months did this happen. Not 14 years…..

How could anyone want to purchase a Hot Tub from this company is beyond me.

Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd

This is the company.

Check them out, but do not buy from them, unless you want a problem on your hands