Sunrans Hot Tubs - Sinks Into The Sun, or Maybe Stinks Into the Sun!

Well this is the first in a series of emails with this company. I will let you decide what a normal turnaround time is. Check out the dates from them to me. Does this sound like a company that wants to help you with your HOT TUB concern?

I would be very cautious if i was looking at buying a HOT TUB, or any other product from them.

Jeff

Kevin,

Did you get this last email???

Jeff

From: Jeff Stoker 
Sent: Tuesday, March 15, 2011 1:00 PM
To: 'sunrans0701@sunrans.com'
Subject: RE: RE: RE: RE: the control panel

Good Day Kevin,

Winter is also over and I’m ready to purchase the control unit. Is the invoice you sent me still good?  I will be sending money this week.

Please let me know.

Jeff

From: sunrans0701@sunrans.com

Sent: Saturday, October 16, 2010 4:49 AM
To: Jeff Stoker
Subject: Re:RE: RE: RE: the control panel

Hi Jeff,

I am sorry for the late reply,as we are in canton fair now.

For the system,if you got any panel problem with the with quality.Please send the panel back to us,then we will test it immediately.Then we will give you new one for free after we confirm the problem.

Best regards

Kevin


---
Co:SUNRANS Sanitary Ware Co.,Ltd
Website:www.sunrans.com
Add:No.8th,Longgang Developmental Area, Baiyun District,Guangzhou, China
Tel:+86-020-8618 1657
Cell:+86-15918409719
Fax:+86-020-3630 0665
Skype: dex945
E-mail: sunrans0701@sunrans.com
MSN:kevinsunrans@hotmail.com


----- 原邮件信息 -----发件人："Jeff Stoker"

收件人："'Kevin'" <sunrans0701@sunrans.com> 邮件发送时间：2010-10-14 00:08:23 主题：RE: RE: RE: the control panel

Hello Kevin,

I wanted to see where we are with the control panel for my hot tub. Please let me know what I need to do next. Thanks

Jeff

From: Kevin [mailto:sunrans0701@sunrans.com]
Sent: Tuesday, September 28, 2010 10:25 PM
To: Jeff Stoker
Subject: Re: RE: RE: the control panel

Hello Jeff,

I am sorry for the late reply.So many things here.For your question,now we have a solution,please let me know if that is ok for you.

Now we will get a freight collect account,so if the system is broken within one year warranty,you could send it back to us,for our testing,if that is quality problem,you do not need to pay,then we will express you brand new one.

If you feel above is fair,please confirm me the details of the system,you know we lost all datas in computers,some of them can not be back.Then i could prepare for you.

Best regards

Kevin

2010-09-29

---

Co:SUNRANS Sanitary Ware Co.,Ltd
Website:www.sunrans.com
Add:No.8th,Longgang Developmental Area, Baiyun District,Guangzhou, China
Tel:+86-020-8618 1657
Cell:+86-15918409719
Fax:+86-020-3630 0665
Skype: dex945
E-mail: sunrans0701@sunrans.com
MSN:kevinsunrans@hotmail.com

---

发件人： Jeff Stoker

发送时间： 2010-09-29  03:24:10

收件人： 'Kevin'

抄送：

主题： RE: RE: the control panel

Hi Kevin,

Has there been any response on the control unit question I had.  I want to order another, but have some reservation as for warranty of the parts.  This is the third one I would have needed for my hot tub and it is only 14 months old.

Jeff

From: Kevin [mailto:sunrans0701@sunrans.com]
Sent: Monday, September 20, 2010 5:59 AM
To: Jeff Stoker
Subject: Re: RE: the control panel

Hello Jeff,

We got a terrible storm here.And lost all of the datas in computers,that is why i can not reply you on time.

I will confirm with our engineer about your question. and let you know soon.

Best regards

Kevin

2010-09-20

---

Co:SUNRANS Sanitary Ware Co.,Ltd
Website:www.sunrans.com
Add:No.8th,Longgang Developmental Area, Baiyun District,Guangzhou, China
Tel:+86-020-8618 1657
Cell:+86-15918409719
Fax:+86-020-3630 0665
Skype: dex945
E-mail: sunrans0701@sunrans.com
MSN:kevinsunrans@hotmail.com

---

发件人： Jeff Stoker

发送时间： 2010-09-20  07:55:56

收件人： 'sunrans0701'

抄送：

主题： RE: the control panel

Hi Kevin,

I had sent an email with some questions a week ago. I have not heard from you.

Jeff

From: sunrans0701 [mailto:sunrans0701@sunrans.com]
Sent: Thursday, September 09, 2010 4:39 AM
To: jeffrey_stoker
Subject: the control panel

Hello Jeff,

It is my pleasure to help you.

The control you need is TY-2,but please could confirm me which kind power you used,220V50Hz or 60Hz.

The control panel is $75,and the delivery cost is $45.

Totally $120,please let me know if everything ok.Then i will send you the IBAN information for ref.

Please let me know if any question.

Have a nice day and kind regards

Kevin

2010-09-09

---

Trade Director

Co:SUNRANS Sanitary Ware Co.,Ltd

Website:www.sunrans.com

Email: sunrans0701@sunrans.com

MSN:kevinsunrans@hotmail.com

Skype: dex945
Tel:  +86-020-8618 1657

Fax: +86-020-3630 0665

Cell: +86-159 1840 9719 
Add:No.8th,Longgang Developmental Area, Baiyun District,Guangzhou, China  

----------------------------------------------------

Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd, DO NOT BUY FROM THESE PEOPLE!!!

Well I had to travel to Florida to enjoy a hot tub. Yes the one I purchased from Sunrans is still not working and it seems that there is no relief in sight. The saga goes on. This company is no longer trying to help with their defective part. They have stopped responding to emails and will not even address the issue. This is very sad that a company that will sell you a Hot tub, but will not service it. How would that make you feel?

The same part broke for the third time, the control module; the brain to the system. It is the panel you set all of the temperature and on/ off function. It makes the system go. Three times this part has failed to work. In only 14 months did this happen. Not 14 years…..

How could anyone want to purchase a Hot Tub from this company is beyond me.

Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd

This is the company.

Check them out, but do not buy from them, unless you want a problem on your hands

HOW BAD CAN SUNRANS GET???

How bad can customer service get? I think that this is the worse it can get. No response to customer inquiries is probably the bottom of the barrel. When things go wrong, we are taught to either correct them, or at least own up to them. I think that kind of childhood experience never happened with this company. I am speaking about the Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd. Yes this company makes Hot Tubs and Jacuzzi’s for the consumer. But we the customer, have to be awhere of what this company really is. They do not follow up when things go wrong, and they will go wrong. I am one of the many customers that cannot find a person to respond to their request. You buy a hot tub and spend a decent amount of cash on it and you expect it last more than 10 months. That’s what happened here. This hot tub has broken down twice in less than 14 months. It now sits idle for the past 9 months.
Just research the company and see how bad things really are.

Same old thing from this company!!

Hot Tub, Hot Tub, sitting on my deck. Why can’t you work, oh what the heck. I tried to get a part from Sunrans of China, only to find they forgot about service on mina.

Yes it gets a little corny when you have a Hot Tub, Jacuzzi, from this company. Sitting for over 9 months and still not working. I probably will get some one local to look at it and have to buy a replace part from them. Oh I forgot, the only replacement parts come from the manufacturer. What a scam.

Anyway, if you are thinking of purchasing a product from Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd, be very careful. It might end up as a planter in your backyard

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Sunrans Ancient Chinese Saying!!

Ancient Chinese saying: When does a hot tub become a bird bath? When you buy a hot tub from Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd.

If it takes any longer, this will be a ancient Chinese saying. That’s how long it seems to have taken to get any response from the company. Oh that’s right, I haven’t got any response from the company and this is why we have this blog site. It is to share with everyone who would like to know that Sunrans Jacuzzi’s are some of the worse one on the market. Bought the hot tub brand new and it worked for  3 months and then broke down. Fixed and ran another 11 months and is now been broke for over 9 months. This is unbelievable that a company that seems to a decent company could be so bad at follow up service and customer care.

So it sits out in my back yard, waiting for repairs. One good thing has come from this though, the bird like it.

A SUNRANS Hot Tub or a YUGO! I shouldn't have bought either!!!!

I remember buying a Yugo when I was younger, ok, a lot younger. I was thinking about how bad that car was and only if someone would have warned me about it before I bought it.

Well that is what I am trying to do for you. Warn you about the Guangzhou Sunrans Sanitary Ware Co.

This company is the worse when it comes to taking care of their customer. Isn’t that what it is all about.  There are hundreds of hot tub manufactures, but it should be how they follow up with you.

This company will not understand that their product stinks, that they need to follow up with the customer. That is the right thing to do. Not to follow up is dishonorable, Shameful and just not right.

In the business climate that we are in, Sunrans is at the bottom.

Sunrans Hot tubs, Are they worth the money?

Absolutely not!!!!!!!!!!!!

This company has dropped the ball. Their hot tub broke down within 2 months of purchase and was repaired. That new part that they sent out lasted 10 months and then it broke. Now I cannot get them to get back with me.  Maybe they know that their products are inferior. I don’t know. If you were a company that had a customer with a brand new hot tub and it wasn’t working wouldn’t you want to make it right???

Well that is why I started this blog. To bring to the attention of the SUNRANS Sanitary Ware Group Co, that they need to be better at after the sale customer care.  We will just keep letting the future customers that what they need to be on the lookout for.

Let me know your thoughts.