Sunrans Hot Tubs - Sinks Into The Sun, or Maybe Stinks Into the Sun!

Well this is the first in a series of emails with this company. I will let you decide what a normal turnaround time is. Check out the dates from them to me. Does this sound like a company that wants to help you with your HOT TUB concern?

I would be very cautious if i was looking at buying a HOT TUB, or any other product from them.

Jeff

Kevin,

Did you get this last email???

Jeff

From: Jeff Stoker 
Sent: Tuesday, March 15, 2011 1:00 PM
To: 'sunrans0701@sunrans.com'
Subject: RE: RE: RE: RE: the control panel

Good Day Kevin,

Winter is also over and I’m ready to purchase the control unit. Is the invoice you sent me still good?  I will be sending money this week.

Please let me know.

Jeff

From: sunrans0701@sunrans.com

Sent: Saturday, October 16, 2010 4:49 AM
To: Jeff Stoker
Subject: Re:RE: RE: RE: the control panel

Hi Jeff,

I am sorry for the late reply,as we are in canton fair now.

For the system,if you got any panel problem with the with quality.Please send the panel back to us,then we will test it immediately.Then we will give you new one for free after we confirm the problem.

Best regards

Kevin


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Co:SUNRANS Sanitary Ware Co.,Ltd
Website:www.sunrans.com
Add:No.8th,Longgang Developmental Area, Baiyun District,Guangzhou, China
Tel:+86-020-8618 1657
Cell:+86-15918409719
Fax:+86-020-3630 0665
Skype: dex945
E-mail: sunrans0701@sunrans.com
MSN:kevinsunrans@hotmail.com


----- 原邮件信息 -----发件人："Jeff Stoker"

收件人："'Kevin'" <sunrans0701@sunrans.com> 邮件发送时间：2010-10-14 00:08:23 主题：RE: RE: RE: the control panel

Hello Kevin,

I wanted to see where we are with the control panel for my hot tub. Please let me know what I need to do next. Thanks

Jeff

From: Kevin [mailto:sunrans0701@sunrans.com]
Sent: Tuesday, September 28, 2010 10:25 PM
To: Jeff Stoker
Subject: Re: RE: RE: the control panel

Hello Jeff,

I am sorry for the late reply.So many things here.For your question,now we have a solution,please let me know if that is ok for you.

Now we will get a freight collect account,so if the system is broken within one year warranty,you could send it back to us,for our testing,if that is quality problem,you do not need to pay,then we will express you brand new one.

If you feel above is fair,please confirm me the details of the system,you know we lost all datas in computers,some of them can not be back.Then i could prepare for you.

Best regards

Kevin

2010-09-29

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Co:SUNRANS Sanitary Ware Co.,Ltd
Website:www.sunrans.com
Add:No.8th,Longgang Developmental Area, Baiyun District,Guangzhou, China
Tel:+86-020-8618 1657
Cell:+86-15918409719
Fax:+86-020-3630 0665
Skype: dex945
E-mail: sunrans0701@sunrans.com
MSN:kevinsunrans@hotmail.com

---

发件人： Jeff Stoker

发送时间： 2010-09-29  03:24:10

收件人： 'Kevin'

抄送：

主题： RE: RE: the control panel

Hi Kevin,

Has there been any response on the control unit question I had.  I want to order another, but have some reservation as for warranty of the parts.  This is the third one I would have needed for my hot tub and it is only 14 months old.

Jeff

From: Kevin [mailto:sunrans0701@sunrans.com]
Sent: Monday, September 20, 2010 5:59 AM
To: Jeff Stoker
Subject: Re: RE: the control panel

Hello Jeff,

We got a terrible storm here.And lost all of the datas in computers,that is why i can not reply you on time.

I will confirm with our engineer about your question. and let you know soon.

Best regards

Kevin

2010-09-20

---

Co:SUNRANS Sanitary Ware Co.,Ltd
Website:www.sunrans.com
Add:No.8th,Longgang Developmental Area, Baiyun District,Guangzhou, China
Tel:+86-020-8618 1657
Cell:+86-15918409719
Fax:+86-020-3630 0665
Skype: dex945
E-mail: sunrans0701@sunrans.com
MSN:kevinsunrans@hotmail.com

---

发件人： Jeff Stoker

发送时间： 2010-09-20  07:55:56

收件人： 'sunrans0701'

抄送：

主题： RE: the control panel

Hi Kevin,

I had sent an email with some questions a week ago. I have not heard from you.

Jeff

From: sunrans0701 [mailto:sunrans0701@sunrans.com]
Sent: Thursday, September 09, 2010 4:39 AM
To: jeffrey_stoker
Subject: the control panel

Hello Jeff,

It is my pleasure to help you.

The control you need is TY-2,but please could confirm me which kind power you used,220V50Hz or 60Hz.

The control panel is $75,and the delivery cost is $45.

Totally $120,please let me know if everything ok.Then i will send you the IBAN information for ref.

Please let me know if any question.

Have a nice day and kind regards

Kevin

2010-09-09

---

Trade Director

Co:SUNRANS Sanitary Ware Co.,Ltd

Website:www.sunrans.com

Email: sunrans0701@sunrans.com

MSN:kevinsunrans@hotmail.com

Skype: dex945
Tel:  +86-020-8618 1657

Fax: +86-020-3630 0665

Cell: +86-159 1840 9719 
Add:No.8th,Longgang Developmental Area, Baiyun District,Guangzhou, China  

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