Day 2 in the hunt for customer service with the Sunrans Hot Tub people. Yes, our hot tub from Sunrans sits lonely in our backyard, broken for the third time in the year and a half since we bought it. Same part, same problem, the control head. without this part you can not operate your hot tub. This, we thought must be the weakest link, but no we were wrong. It is Sunrans customer service. The hot tub broke in September of last year. 2010, it is now April of 2011. Still broken, with no fix in sight. so if you are thinking of a hot tub from Sunrans, you might be buying a flower pot for you backyard.
Check back tomorrow to continue this on going blog.
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