Yes, it’s that time again, to continue down this path of money wasting.
This time I have wasted the cost of a hot tub from Sunrans, a company in China that has forgotten how to maintain customer service.
You see, customer service happens after the sale, especially when a paying customer has a broken hot tub that will not work.
Yes I am speaking of my experience with Sunrans. I bought the hot tub in the summer of 2008. It worked all of two months before the main control stopped working. After some going around I was able to get a replacement part. That work for all of 10 months. Now you cannot have a hot tub if it won't turn on. I have been going around and around with their friendly customer service reps, trying to get another control module sent to me, and yet after 8 months, I still have no module. They wanted to sell me a heater, didn’t need a heater. So I decided to let everyone else on the planet know about this wonderful company, and give them the heads up before they buy a piece of shimmering delightfulness from this company.
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This time I have wasted the cost of a hot tub from Sunrans, a company in China that has forgotten how to maintain customer service.
You see, customer service happens after the sale, especially when a paying customer has a broken hot tub that will not work.
Yes I am speaking of my experience with Sunrans. I bought the hot tub in the summer of 2008. It worked all of two months before the main control stopped working. After some going around I was able to get a replacement part. That work for all of 10 months. Now you cannot have a hot tub if it won't turn on. I have been going around and around with their friendly customer service reps, trying to get another control module sent to me, and yet after 8 months, I still have no module. They wanted to sell me a heater, didn’t need a heater. So I decided to let everyone else on the planet know about this wonderful company, and give them the heads up before they buy a piece of shimmering delightfulness from this company.
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